Call centers have historically provided solid, middle-class jobs for New York families.

Long gone are the days when a family could live comfortably with a minimum wage job.

Labor leaders and advocates in New York are optimistic that a bill punishing companies for shi

Rick Moriarty  |

Syracuse, N.Y. -- AT&T is closing a call center in downtown Syracuse and offering all of the center’s approximately 150 employees jobs elsewhere in the company.

The lease at the center’s office at 250 S. Clinton St. is expiring and the company has decided to consolidate its functions with an AT&T facility in Orange Park, Florida, “to increase efficiency and make the most effective use of our facilities," AT&T spokesman Jim Kimberly said Monday.

Rick Moriarty  |

Syracuse, N.Y. -- The Communications Workers of America is criticizing AT&T for its decision to close its 150-worker call center in downtown Syracuse while reaping a $20 billion windfall from the 2017 tax cut law.

“AT&T should have to explain why it’s rolling out closure after closure, and upending lives of workers who’ve given the company so much,” CWA Telecommunications and Technologies Vice President Lisa Bolton said in a statement Thursday.